Get the most out of your service or easily diagnose your problems with our easy to follow guides. Do all this and more, without waiting for a live agent!
You can expect to fix most issues in the troubleshooter in under five minutes.
Before you start
Check whether there are any known outages in your area
Check your account balance and due date. If it is overdue, your service may be restricted.
If you are connecting to the internet via WiFi, try the following steps.
If none of the above steps fix the problem, get in touch with us.
If you're home internet is running slower than expected, the first step is to check whether your service is being impacted by a network outage.
If there is no know network outage, try testing your speeds at speedtest.net
Here are the minimum compatibility requirements for a computer to connect to broadband.
An IP address is a unique sequence of numbers that identifies any device connected to the internet. In most cases Joister assigns dynamic IP addresses, where your device will receive a new IP address each time you connect. However, in selected circumstances you may need a Static IP that stays the same every time you connect.
Contact us to check eligibility, to activate or remove a static IP address and to advise of any associated costs.
Is there anything else I can try?
Run a test over WiFi and one via an Ethernet connection.
If you have security software installed. You may wish to temporarily disable your anti-virus software and run an additional speed test.
Is there anything else I can try?
Before you start, make sure that:
There is a clear line of sight between the remote and the front of the Set Top Box (STB)
There is nothing coming between the remote and the STB, including clear plastic or glass items
Call 022 6905 6905 and we'll help you out. Lost or damaged remotes can be replaced by purchasing one from our authorized dealer store.
The tips below will resolve the most commonly reported issues with your Joister TV Set Top Box (STB).
Resetting your Joister TV Set Top Box (STB) can resolve many technical issues including malfunctions, remote control problems and user interface errors.
If you've tried these troubleshooting tips but are still having issues, contact us.
Here are the minimum compatibility requirements for a computer to connect to broadband.
You can check out our Joister TV package pricing here.
To add or remove a channel pack, log into My Joister account.
Your Joister TV set top box should show a blue light when it is on OR a red light when it's on standby. If there are no lights showing on your Joister TV box, try the following steps.
Check the power cable
Check that the Joister TV box's power cable is securely connected and in good repair. Make sure that the power point is turned on.
Try a different power point
If the Joister TV box still has no lights, try connecting your set top box to another power point.
If your Joister TV has no audio, these troubleshooting steps may help resolve the problem.
Before you start, make sure your Joister TV box and TV are connected properly.
Check the volume and mute settings
Reboot your Joister TV box
To reboot your Joister TV box, turn the power to the box off for 30 seconds, then turn it back on.
Text your cable connections
Try a different TV
If you have another TV, try connecting the Joister TV box to it. If this resolves the problem, you have identified there may be a problem with your TV. Consult your TV user guide or manufacturer’s support site for further assistance.
If the problem persists or you don't have a spare TV, contact us and we'll help you out.
Check your cables
Make sure the cable connecting your Joister TV box and TV is in good repair and is securely plugged in to your Joister TV box and TV. We recommend using an HDMI connection for the highest quality image.
Reboot your Joister TV box
To restart your Joister TV box, unplug the power cable from the back of the set top box and wait 30 seconds. Plug it back in and turn it on.
Try a different TV
If you have another TV, try connecting the Joister TV box to it. If this resolves the problem, you have identified there may be a problem with your TV. Consult your TV user guide or manufacturer’s support site for further assistance.
If the problem persists or you don't have a spare TV, contact us and we'll help you out.
One of the simplest and quickest ways to make changes to your broadband and TV services is through your My Joister account. From here you upgrade parts of your package and see some of the top offers we have for you.
Pay online by signing in to My Joister account
Your My Joister account is the fastest and easiest way to make a payment and manage your bills. Just sign in below to get to the payment page right away.
Or make a one-off payment without signing in
You'll need your 10 digit mobile number and debit or credit card handy. Your 10 digit mobile number should be the one you initially used to register with Joister service.
If you’ve forgotten the password for Your Account, it’s quick and easy to get them reset online.
An IP address is a unique sequence of numbers that identifies any device connected to the internet. In most cases Joister assigns dynamic IP addresses, where your device will receive a new IP address each time you connect. However, in selected circumstances you may need a Static IP that stays the same every time you connect.
Goods and Services Tax (GST) is included on your bill and is displayed on of your invoice. Itemised charges on your bill are pre-GST. GST is then added to the total amount of charges where GST applies.
You can update the following personal details via My Joister account, using the instructions in this article:
The Joister wifi app gives you free access to over 700 WiFi hotspots in Maharshtra and goa.
We’re adding new hotspots in more places all the time, so you can stay securely connected while out and about.
You can find our hotspots using the handy map feature in the WiFi hotspots tab of the app.
How to use WiFi on the go
Just download the Joispot wifi app and set it up once.
The Joister wifi app will then remember you and automatically connect you to speedy WiFi when you're in range of a WiFi hotspot!
You won’t need to enter usernames or passwords to connect to WiFi. Your phone will do all the work in the background.
When you can see 'Joispot WiFi' in your list of available WiFi networks you're in range of a Joister wifi hotspot.
Android
As soon as you uninstall the Joispot WiFi app, you'll automatically stop connecting to our WiFi hotspots.
IOS
To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Joispot WiFi profile on your device. To do this:
If you opted into More WiFi, you'll also need to remove the More WiFi networks profile. Anroid Hotspot connectivity will stop and profiles uninstalled after uninstalling the app.
Please follow these troubleshooting tips to get you back online as soon as possible.
If the above steps confirms your devicce status is OK but you're still having issues connecting to some of our public WiFi hotspots, there's every chance you're not actually in range of a hotspot.
Please also remember that the range of WiFi hotspots is limited and that our WiFi hotspot map can be used for guidance but can't display the exact location or range of a specific hotspot.
